FAQ

Here’s everything you need to know about shopping, shipping, returns, and using our products.

1. What shipping options are available?

We provide free shipping across Australia on all orders.

Orders are processed within 1–2 business days.
Standard delivery takes 3–7 business days.
You will receive tracking information once your order ships.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.
You can also log in to your Sepatora account at any time to view the status of your delivery.

3. What is your return policy?

We accept returns within 30 days of delivery:

Items must be unused and in original condition.
Free return shipping is included.
No restocking fees apply.

Refunds are processed within 14 business days after receiving your returned items.

4. Do you offer exchanges?

Yes! If you want to exchange a product for a different size or model, please contact us at support@sepatora.shop and we’ll guide you through the exchange process.

5. Are your products suitable for beginners?

Absolutely. Sepatora products are designed for all skill levels, from beginners to advanced fitness enthusiasts. Each product comes with clear instructions to ensure safe and effective use.

6. What payment methods do you accept?

We accept multiple secure payment options including:

Visa
Mastercard
American Express
Apple Pay
Diners Club
Discover

All transactions are processed securely.

7. Can I order from outside Australia?

Currently, we only ship within Australia.

8. How do I contact Sepatora for support?

If you have any questions, our friendly team is ready to help:

📧 Email: support@sepatora.shop
📞 Phone: +61 403 444 123
📍 Address: 54 Thiess Dr, Albany Creek QLD 4035, Australia

Our customer service hours are Monday to Friday, 9:00 AM – 6:00 PM (AEST).

9. Are Sepatora products safe to use?

Yes. All our products are built with high-quality materials, designed for stability, durability, and safety. Follow the included instructions for safe use.

10. Can I use your products at home if I have limited space?

Yes! Many of our products are foldable, compact, or portable, making them perfect for small apartments, home gyms, or even travel.